CCTV Camera Pros Geovision 8.4 Multicam Digital Surveillance System User Manual
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Troubleshooting
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6. Can’t invoke hotline alerts.
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GV-System only supports external modem using Zyxel or Lucent chipset.
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Make sure Modem Device and Com Port are set up properly (See 1.10.1 Setting Hotline
Services).
7. The Real-Time-Display (DSP) image is black.
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The problem occurs when GV-System is run with GV-Combo Card
(GV-1120/1240/1480), Version 8.3 software, and NVIDIA GeForce 7-Series VGA card
together under Windows 2000.
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To solve the problem, update the drivers of NVIDIA VGA card to the latest version for
Windows XP (Not for Windows 2000). If you cannot run Windows after upgrade, please
also upgrade your system BIOS.
8. A “?” mark appears in the ViewLog’s event list window.
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These files may already been deleted in the previous Recycle run. Exit Main System
and run RepairLog500.exe in the system folder to remove these files from the
database.
9. Unable to play back audio in ViewLog
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The video you select may not have any audio records.
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The speaker icon at the lower right corner is not enabled (See Figure 4-1 in Chapter 4).
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Audio is not available when the playback method is set to Frame by Frame.
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Audio can only be played back at 1X speed.
10. Some camera images, in live view or during playback, keep shifting among different
channels when you disable the DSP Overlay function
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The problem occurs under Windows Vista and when NVIDA VGA card of 6 or 7 series is
in use. It will not occur when you enable the DSP Overlay function.
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To solve the problem, install the NVIDIA driver of version 97.46.
Remote Application
1. Remote View is unable to display video from GV-System.
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This symptom may appear when Remote View is installed in Windows XP SP1 or later.
Windows XP no longer includes Wavelet decoder after Service Pack 1. You may
download a Wavelet codec at this link.
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GV-System version 6.0 is not compatible with Remote View version 5.4.0.1 or earlier.