Sensaphone IMS-4000 Users manual - Manual (Page 133)

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Appendix B: Troubleshooting
appenDIx B: trouBLeShootIng
sofTware
Why does my IMS-4000 Host begin dialing as soon as I turn it on?
• IMS-4000 will only dial to deliver an alarm message. An unacknowledged alarm exists, and IMS-4000 is trying to deliver
an alarm message.
Why can’t I connect with my IMS-4000 using my Ethernet network?
• The IMS-4000’s Host or Node’s network settings may be incorrect. Verify the IP address, Gateway, DNS, and Subnet
mask settings.
• There may be a network IP address conflict. The IMS-4000 Host or Node’s IP address may be the same as another device
on your network.
Why can’t I connect with my IMS-4000’s (Host or Node) serial port?
• A NULL RS-232 serial cable is required to perform the local configuration of an IMS-4000 Host or Node. Verify that
you are using a NULL cable. A Null modem serial cable is available for purchase from Phonetics as an accessory (part
number IMS-4406).
• Make sure that your cable is connected to a serial (COM) port on your PC, not a parallel (LPT) port.
• Your PC’s terminal emulation program settings may be incorrect. The serial Port settings should be as follows:
Bits per second: 9600
Data Bits : 8
Parity: None
Stop bits: 1
Flow control: None
Why can’t I connect with my IMS-4000 Host using a PPP dial-up connection?
If your modem won’t dial at all:
• Make sure that your Windows Dial-up Network connection is properly set up. Check that the telephone number is
properly programmed.
• Make sure that your modem is connected to a serial COM port on your PC, not a parallel (LPT) port.
If your modem dials but you can’t connect with the IMS-4000 Host:
• Verify the User Name and Password settings on the Windows Dial-Up Network connection match the settings pro-
grammed in your IMS-4000’s Profile Setup.
• Make sure that your modem is turned on and plugged into a working telephone line.
Will IMS-4000 retain its programming if there has been a long power failure and the backup battery dies?
Yes. When all power is removed from the IMS-4000,voice messages and unit programming are retained in a nonvolatile
solid-state flash disk.
My IMS-4000 unit got damaged and had to be replaced. Can I use the original unit’s saved programming to quickly pro-
gram the replacement unit?
Yes.