Sensaphone IMS-4000 Users manual - Manual (Page 65)

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Chapter 2: IMS-4000 Software
sMTp error messages
If your e-mail settings are incomplete or incorrect there are some messages that will appear in the Event History log which
may be helpful.
The “Invalid Configuration” message will appear if you don’t have both the SMTP Server name and Return Address pro-
grammed. These are the minimum programming requirements to send e-mail. If you have at least these two items pro-
grammed and the IMS-4000 is unable to deliver the message, then you will get the message “SMTP Server not Responding,”
which essentially means that you have one or more of the following problems:
(a) The wrong SMTP server name programmed.
(b) The wrong username programmed.
(c) The wrong password programmed.
(d) A username is programmed but none is required.
(e) A password is programmed but none is required.
(f) All of the e-mail settings are programmed properly but the unit cannot reach your SMTP server for network routing
reasons.
(g) The unit cannot reach your DNS server and thus cannot look up the SMTP server IP address.
(h) The DNS server IP address is programmed incorrectly in the IMS Network Configuration settings.
Two way e-Mail
The IMS-4000 Host has the ability to send and receive standard pop/smtp e-mail. In addition to using e-mail as a method
of delivering outbound alarm messages, e-mail can also be used for remote access into the IMS-4000. A set of commands is
available that can be sent to a 4000, within an e-mail, that will cause the 4000 to reply back to the sending e-mail address.
Commands are available to inquire status, perform network ping and IP trace-route, and control outlets on a PowerGate.
Note: Two-way e-mail is dependent upon User permissions. This means that the user can only receive information on
items for which he has permission. (See “Permissions” section)
In order to have the IMS respond to e-mail commands you must first obtain an e-mail address for your IMS-4000 from your
internet provider, configure the e-mail settings for your IMS Host (see e-mail setup), and have Two Way E-mail enabled (see
Host Local Configuration in the Host Installation Manual).
Note: The username and email address used in two-way e-mail commands must match a Profile Username and Contact.
The response will be sent to the specified e-mail address.
requesting a status report
To request a status report, send an e-mail message to your IMS-4000 Host with the following information:
To: <e-mail address of your IMS-4000>
Subject: ims4000
username: <valid profile username>
email: <your e-mail address>
command: status
requesting an ip ping
To request an IP ping, send an e-mail message to your IMS-4000 Host with the following information:
To: <e-mail address of your IMS-4000>
Subject: ims4000
username: <valid profile username>
email: <your e-mail address>
command: ping xxx.xxx.xxx.xxx
requesting a Trace route
To request an IP trace-route, send an e-mail message to your IMS-4000 Host with the following information:
To: <e-mail address of your IMS-4000>
Subject: ims4000
username: <valid profile username>
email: <your e-mail address>