Sensaphone IMS-4000 Users manual - Manual (Page 134)

IMS-4000 Manual
132
Why won’t my IMS-4000 Host dial out?
• Check that you have a Touch-Tone telephone line. The IMS-4000 Host will not be able to dial out if it’s on a Pulse tele-
phone line.
• The Contact telephone number may be incorrectly programmed. Verify the telephone numbers. Is a ‘1 +area code’ prefix
required? Does your telephone line require a ‘9’ prefix to reach an outside line?
• Each Contact telephone number has a programmable call schedule. It may not be the programmed time of day, or day of
week for the IMS-4000 Host to call a particular contact. Verify the call schedule for each contact.
• Recognition time may be set too long for an alarm condition to become a valid alarm. Shorten the Recognition time for
the alarm or increase the amount of time that the monitored condition exists.
• The wrong Alarm Class has been assigned. For each environmental or IP alarm, you may specify an Alarm Class. Check
the Alarm Class assigned to the environmental or IP channel.
• The user Profile has not been programmed to receive calls for a particular alarm Class. When an alarm occurs, the IMS-
4000 checks its list of User Profiles to see who should be contacted. Only users whose class list includes the class of the
alarm will be contacted.
• ‘Dial Out Attempts’ might be set to zero. If this is the case, the IMS-4000 Host will make zero attempts to call the pro-
grammed Contacts. Increase ‘Dial Out Attempts’ to a number greater than zero.
I keep getting a busy signal when I call my IMS-4000 Host.
The IMS-4000 Host may be trying to deliver an alarm message.
Why does IMS-4000 call again with the same alarm after I just acknowledged it?
• The alarm is clearing and quickly re-tripping. If this occurs, and the Alarm Recognition time is very short, the result
will be another call for the re-tripped alarm. Increase the Alarm Recognition time to avoid rapid callbacks for the same
alarm.
Why won’t the IMS-4000 Host communicate with one or more Nodes?
Every IMS-4000 expansion Node is an IP device with a unique address. Check to make sure that the Host IP address is
programmed correctly in the Node(s).