CTL Confirm-IT2 - Manual (Page 13)

Reports
Confirm-IT2 User Guide
9
Confirmation Report
Figure 8 Callout Confirmation Report
The Confirmation report shows the callout results for a specified date and time period, set
in the Report range section of the screen.
Callout results can be set to All or you may elect to only see call results for Confirmed,
Cancelled , Completed, Retry, Aborted-Err or Failed callouts in the Status column.
NOTE: The Aborted – Err result indicates that there is a phone number format problem etc.
Additional status results:
Busy – Called line busy Rna - (Ring no answer) Mach – (Answered by a machine)
Xfer – (Called party pressed “0”, Transferred to extension) Reor - (Reorder tone)
If the called party presses a digit for Cancel, Confirm or Transfer, the dialed digit will
also show in the printed report as long as the printer is set to Landscape print mode.
The Patient column displays the name of the person the callout was directed to and the
Phone/Email/Text column displays the phone number called or the Email/Text address.
The Tries column shows how many times the callout was attempted. If the number of
tries is a high value, it may be indicating line busy or invalid phone number
conditions.
As shown in the “Callout Options Email / Text Message Content” section of this
manual, there are several different call types. The Type column indicates which type was
associated with each callout.