CTL Confirm-IT2 - Manual (Page 35)

Recording Notification Messages With the TUI
Confirm-IT2 User Guide
31
 Cancel Response – A one part message:
Example – “Your appointment has been cancelled. Please call us at
555-1212 to reschedule.”
 Answering Machine – A two part message:
Example – Part 1 = ““Hello, this is ABC company calling to remind
you of your appointment on..” DD/MM HH/MM.” (the DD/MM day
& month and HH/MM time of day is spoken by the system and should
not be part of the recording).
Example – Part 2 = “If you need to cancel or change this
appointment, call us at 555-1212.”
 APPOINTMENT CANCELLATION – A two part message:
Example – Part 1 = “Hello, this is ABC company calling. Due to an
appointment conflict, we are forced to cancel your existing
appointment on..” DD/MM HH/MM. (the DD/MM day & month and
HH/MM time of day is spoken by the system and should not be part of
the recording).
Example – Part 2 = “To reschedule your appointment please
contact us at 555-1212.”
 NOTIFY NOW CALL ANSWERED MESSAGE
A two part message:
Example – Part 1 = “Hello, this is ABC company calling to remind
you that you may pick up your pet before 5 PM today.
Example- Part 2 (no confirmation feature) = “If are not able to pick
up your pet today, press 2. To hear this message again press 3.
Otherwise we look forward to seeing you.”
Example – Part 2 (confirmation feature enabled) = “If you will be
picking up your pet today, press 1. If are not able to pick up your
pet today, press 2. To hear this message again press 3. Otherwise
we look forward to seeing you.”
Example – Part 2 (confirmation but no cancel option choice) = “If
you will be picking up your pet today, press 1. To hear this
message again press 3. To reschedule your appointment, call us at
555-1212, otherwise we look forward to seeing you.”
 Confirm Response– A one part message:
Example – “Thank you. We look forward to seeing you before 5
PM today”
 Cancel Response – A one part message:
Example – “Please call our office at 555-1212 to let us know when
you plan to pick up your pet.”
 Answering Machine – A two part message:
Example – Part 1 = “Hello, this is ABC company calling to remind
you that you may pick up your pet before 5 PM today.