CTL Confirm-IT2 - Manual (Page 21)

Recording Notification Messages
Confirm-IT2 User Guide
17
Using the Message Record Graphical User Interface
As previously discussed in the Callout Options, Confirm-IT can do more than just
remind customers of their scheduled appointment by calling and playing a
reminder message and / or sending cellular text messages and Email.
Confirm-IT can also:
1. Notify customers their appointment is cancelled due to a personnel problem.
2. Notify customers and employees of business closure due to weather etc.
3. Send a Notify Now message on demand.
4. Send a Reschedule reminder message.
5. Send a birthday message (with special offer) to customers.
6. Send a “we miss you” message to customers not seen in a while.
In order to use the basic appointment reminder and the other features listed above,
a voice message must be recorded by the administrator for each message type.
These voice messages are recorded using Confirm-IT’s recording Graphical User
Interface (GUI) with the PC’s sound card, microphone and speakers or using a
conventional telephone line to access the Telephone User Interface (TUI). After
calling in and connecting to the Confirm-IT TUI, a prompt menu will provide dial
pad digit choices and guide you through the different voice recording steps.
Recording Notification Voice Messages Using the GUI
When the Confirm-IT user software is installed on a PC that has a sound card, the
outgoing reminder notification messages may be recorded using a microphone. It
is recommended that a high quality analog or USB type microphone be used. The
recording GUI is accessed by selecting Notification Options from the Options
menu.
Figure 16 Appointment Options Message Playback Screen
Currently Selected Notification Type