CTL Confirm-IT2 - Manual (Page 32)

Recording Notification Messages With the TUI
Confirm-IT2 User Guide
28
Recording Messages via Telephone User Interface (TUI)
ANY MODIFICATIONS TO THE CONFIRM-IT2 SERVER PC
SHOULD ONLY BE DONE BY AUTHORIZED INSTALLATION
PERSONNEL .
This information is included for informational purposes only.
To access the TUI, you must call into one of the Confirm-IT2 telephone interface card
ports. In the basic system, there are 4 ports with modular jack connectors located on the
back of the Confirm-IT2 server computer.
Port 4 (bottom connector) has been factory programmed to answer after 2 rings and
connect to the reminder message administration menu. To record the reminder messages,
the telephone company line circuit should be connected to port 4 (bottom connector). If
you are connecting the server to an existing phone system’s single line ports, dial the
extension number associated with port 4 of Confirm-IT.
From a phone, call into the Confirm-IT2 server port 4 by dialing the phone number
associated with that line. After 2 rings, the call will be answered and you will hear the
Confirm-IT2 welcome prompt asking for your password and then press pound (#). The
factory set password is 2663476. (spells “CONFIRM” on dial pad)
A menu of different message types will be heard. Depending on the message type, it will
require either a one or two part recording. The recording option menu will allow you to
listen to each part individually. When both parts of a 2 part message have been recorded,
both parts can be played together to hear what the actual whole message sounds like. You
can review and re-record over existing messages
The messages that need to be recorded are:
 Appointment Reminder – There can be 3 types of appointment
reminder messages Reminder Message, Date Appointment Message
and Time Range Appointment Message. Each type is a 2 part
message. The first part identifies the business name with the date and
time of the appointment. The wording for the second part will vary
depending on if the Appointment Confirm Feature or Transfer
The top jack is port 1.
A telephone line or phone system
single line analog circuit with trunk
access must be plugged into this
port to make the outbound reminder
calls. The ring count is set to 10 so
that incoming calls will not be
answered by Confirm-IT’s menu.
The bottom jack is port 4.
Temporarily connect the telephone
line to this port and dial in or dial the
associated extension number when
recording reminder messages or
accessing remote via auto attendant.
LAN Connection
Database Backup
USB Flash Drive Here