CTL Confirm-IT2 - Manual (Page 31)

Using the Dial Menu TUI
Confirm-IT2 User Guide
27
Dial Menu for Recording Notification Voice Messages
All necessary callout messages should have been recorded during the initial
installation of the Confirm-IT2 system.
The following information is included for understanding how Confirm-IT2 works.
If any changes are required to the voice message recordings, you should
contact your system administrator or the system installer.
Voice announcements to be played to the customer MUST BE RECORDED prior
to enabling the various notifications. This procedure was covered in the “Using
The PC GUI To Recording Notification Voice Messages” and also in the
following “Recording Messages via Telephone User Interface (TUI)” section
of this manual.
 Voice Announcement Recordings (via telephone user interface) For:
 Appointment Reminder
 Appointment Cancellation
 Birthday Message
 Business Closed Message
 Inactive Customer Message
 Confirmed Response Message (option)
 Cancelled Response Message (option)
 Answering Machine Announcement
 Reschedule Reminder
 Notify Now
As previously discussed in the Callout Options, Confirm-IT2 can do more than just
remind customers of their scheduled appointment by calling and playing a reminder
message and/or sending cellular text messages and Email.
Confirm-IT2 can:
7. Notify customers that their appointment is cancelled due to a personnel problem.
8. Notify all customers of business closure due to weather etc.
9. Send a reminder for a client to call in to schedule a follow-up appointment.
10. Send a birthday message (with special offer) to customers.
11. Send a “we miss you” message to customers that you have not seen for a while.
In order to use the basic appointment reminder and the other features listed above, a voice
message must be recorded by the administrator for each of the message types listed
above. These voice messages are recorded using a conventional telephone line to access
the Telephone User Interface (TUI). After calling in and connecting to the Confirm-IT2
TUI, a prompt menu will provide dial pad digit selectable choices and guide you through
the different voice recording steps.