CTL Confirm-IT2 - Manual (Page 15)

Reports
Confirm-IT2 User Guide
11
Inactivity Report
Figure 10 Inactivity Report
This report will provide you with a list of customers who you’ve not seen for the last 30,
60,90,120,180 Days, One or Two Years . It can also display customers who are in your
database but have never been active.
After selecting the time period and viewing the report, you may choose to notify this list
of customers by sending the Inactive Customer callout message (see Recording
Messages via PC Graphical User Interface GUI or Telephone User Interface (TUI))
System Cancel Appointments Within a Date Range
If for some reason the company must cancel scheduled appointments that have been
imported into the internal database of Confirm-IT2, appointment cancellation callouts
and Emails/Text Messages may be sent for appointments falling within a certain date and
time of day range.