CTL Confirm-IT2 - Manual (Page 22)

Recording Notification Messages
18
The four Tabs labeled General, Record/Upload Options, Email and Text to
Speech appear for each of the Notification Options when selected from the drop
down Options box. Recording procedures are identical for each of the notification
types although some types require single part recording and others require two
parts. Message examples for each recording are provided as a guideline. We will
go through the procedure for creating or importing Appointment option
recordings. Once you understand how to record, play back and save these
recordings, you can repeat the procedure for each of the other Notification Option
types.
Figure 17 Notification Option Types Pull Down Menu
Some of the Notification Types require two part messages. The wording for the
second part will vary depending on if the Appointment Confirm Feature,
Appointment Cancel or Transfer Feature to phone system extension by dialing
“0”options have been enabled in the Callout Options screen or if you offer the
Cancel Appointment option (see Figure 17).
Example: “To confirm your appointment press 1. To cancel your
appointment press 2. To hear this message again press 3. To transfer to our
appointment coordinator press 0, otherwise we look forward to seeing you.”
Wording examples for the different combinations of these dial options are shown
in the Record/Upload Options TAB screen for each Notification Option Type. As
will be shown in the example Answer Machine Message wording, these options
should not be offered since it is not a live connection to the called party.
Notification Option Types