CTL Confirm-IT2 - Manual (Page 36)

Recording Notification Messages With the TUI
Confirm-IT2 User Guide
32
Example – Part 2 = “If you have any questions, please call us at
555-1212.”
 RESCHEDULE REMINDER MESSAGE – A one part message:
Example – “Hello, this is ABC company calling to remind you that
your pet is due for checkup. Please call 555-1212 to schedule an
appointment.”
 BIRTHDAY MESSAGE – A one part message:
Example – “This is ABC company wishing you a happy birthday.
Please stop in and get 10% off.”
 BUSINESS CLOSED (To Customers) – A two part message:
Example – Part 1 = “Hello, this is ABC company notifying you that
due to bad weather we are closed and must cancel your
appointment on..” DD/MM HH/MM. (the DD/MM day & month and
HH/MM time of day is spoken by the system and should not be part of
the recording).
Example – Part 2 = “To reschedule your appointment please call us
tomorrow at 555-1212.”
 BUSINESS CLOSED (To Provider Staff) – A one part message:
Example – “Hello, this is Amy. Due to the weather, there is no need
to come into work today. All appointments have been cancelled.”
 INACTIVE CUSTOMER – A one part message:
Example – “Hello, this is ABC company. We haven’t seen you for a
while and miss you. Please stop in and see our new line of
products”.
NOTE: If a direct telephone company line is being used, after
recording all of the messages, be sure to remove the modular
telephone line plug from port 4 bottom connector and move it
back to the out calling port 1 top connector on the rear of the
Confirm-IT2 server PC.
The Telephone User Interface is also used to activate cancellation callouts from a
remote location. As mentioned earlier, in the system administration advanced
options, port 1 in rings is set to10 and a port answer delay of 40 seconds. It will
answer after 10 rings and start playing the menu 40 seconds later. If there is no
answering device or after hours intercept, you can call into port 1 of Confirm-IT
to access the TUI Administration menu. If a phone system analog circuit is
connected to port 4, you can access the extension number via the phone system or
auto attendant.
If the business location has more than 1 telephone line, or has a phone system
with available analog ports, the other Confirm-IT ports can be used for out
dialing or to dial into. The Port Administration screen of the Confirm-IT Server
can be accessed from a Web Browser of a PC on the local area network.