CTL Confirm-IT2 - Manual (Page 33)

Recording Notification Messages With the TUI
Confirm-IT2 User Guide
29
Feature to phone system extension by dialing “0”options have been
enabled in the Callout Options screen or if you offer the Cancel
Appointment option. (see Figure 17)
The Confirm-IT2 Telephone User Interface Tree in Figure 24 is a
graphical illustration showing how to navigate through the message
recording process.
 Appointment Reminder Call Answered Message
A two part message:
Example – Part 1 = “Hello, this is ABC company calling to remind
you of your appointment on..” DD/MM HH/MM. (the DD/MM day
& month and HH/MM time of day is spoken by the system and should
not be part of the recording).
Example- Part 2 (no confirmation feature) = “To cancel your
appointment press 2. To hear this message again press 3.
Otherwise we look forward to seeing you.”
Example – Part 2 (confirmation feature enabled) = “To confirm
your appointment press 1. To cancel your appointment press 2. To
hear this message again press 3. Otherwise we look forward to
seeing you.”
Example – Part 2 (confirmation but no cancel option choice) = “To
confirm your appointment press 1. To hear this message again
press 3. To reschedule your appointment, call us at 555-1212,
otherwise we look forward to seeing you.”
 Confirm Response– A one part message:
Example – “Thank you, your appointment has been confirmed.”
 Cancel Response – A one part message:
Example – “Your appointment has been cancelled. Please call us at
555-1212 to reschedule.”
 Answering Machine – A two part message:
Example – Part 1 = ““Hello, this is ABC company calling to remind
you of your appointment on..” DD/MM HH/MM.” (the DD/MM day
& month and HH/MM time of day is spoken by the system and should
not be part of the recording).
Example – Part 2 = “If you need to cancel or change this
appointment, call us at 555-1212.”
 DATE APPOINTMENT Call Answered MESSAGE
A two part message:
Example – Part 1 = “Hello, this is ABC company calling to remind
you of your appointment on..” DD/MM. (the DD/MM day & month
is spoken by the system and should not be part of the recording).