CTL Confirm-IT2 - Manual (Page 16)

Recording Notification Messages
12
Two different types of cancellations can be shown in the main
Yesterday and Today’s Confirmation screen.
If the recorded Appointment Reminder message includes:
“to cancel this appointment, press 2”, when the called party presses
the digit 2, it will show as an appointment cancelled by customer.
If the Confirm-IT2 system was instructed to send out appointment cancellation callouts
and/or Email/Text messages, those appointment cancellations will show as cancel
completed. This is true for a date range cancellation by the system or for the individual
cancel request explained in the Appointment Report section under Figure 9.
Reminder Not e Pad
A reminder note can be shown in the upper center of the Main Yesterday and Today’s
Confirmations screen. From the pull down Options menu, select Create Calendar Note
to either create a note or add more text. A yellow background note area will appear to
allow text input and presents options to save or cancel.
Figure 11 Personal Reminder Note Pad For the User
Cancelled by
customer who
pressed cancel
digit option.
Dr. Beal’s
Appointments
Cancelled by
Confirm-IT2
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