CTL Confirm-IT2 - Manual (Page 34)

Recording Notification Messages With the TUI
Confirm-IT2 User Guide
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Example- Part 2 (no confirmation feature) = “To cancel your
appointment press 2. To hear this message again press 3.
Otherwise we look forward to seeing you.”
Example – Part 2 (confirmation feature enabled) = “To confirm
your appointment press 1. To cancel your appointment press 2. To
hear this message again press 3. Otherwise we look forward to
seeing you.”
Example – Part 2 (confirmation but no cancel option choice) = “To
confirm your appointment press 1. To hear this message again
press 3. To reschedule your appointment, call us at 555-1212,
otherwise we look forward to seeing you.”
 Confirm Response– A one part message:
Example – “Thank you, your appointment has been confirmed.”
 Cancel Response – A one part message:
Example – “Your appointment has been cancelled. Please call us at
555-1212 to reschedule.”
 Answering Machine – A two part message:
Example – Part 1 = ““Hello, this is ABC company calling to remind
you of your appointment on..” DD/MM HH/MM.” (the DD/MM day
& month and HH/MM time of day is spoken by the system and should
not be part of the recording).
Example – Part 2 = “If you need to cancel or change this
appointment, call us at 555-1212.”
 TIME RANGE APPOINTMENT MESSAGE
A two part message:
Example – Part 1 = “Hello, this is ABC company calling to remind
you of your appointment on..” DD/MM from HH/MM to HH/MM.
(the DD/MM day & month and HH/MM to HH/MM time of day is
spoken by the system and should not be part of the recording).
Example- Part 2 (no confirmation feature) = “To cancel your
appointment press 2. To hear this message again press 3.
Otherwise we look forward to seeing you.”
Example – Part 2 (confirmation feature enabled) = “To confirm
your appointment press 1. To cancel your appointment press 2. To
hear this message again press 3. Otherwise we look forward to
seeing you.”
Example – Part 2 (confirmation but no cancel option choice) = “To
confirm your appointment press 1. To hear this message again
press 3. To reschedule your appointment, call us at 555-1212,
otherwise we look forward to seeing you.”
 Confirm Response– A one part message:
Example – “Thank you, your appointment has been confirmed.”