Metrohm 815 Robotic USB Sample Processor XL - Manual (Page 54)

5.1 Sample Processor ￭￭￭￭￭￭￭￭￭￭￭￭￭￭￭￭￭￭￭￭￭￭
46 ￭￭￭￭￭￭￭￭ 815 Robotic USB Sample Processor XL
5 Troubleshooting
5.1 Sample Processor
Problem Cause Remedy
The instrument is
not recognized by
the control soft-
ware. Sample Processor – No USB
connection available. 1. Correctly plug in the USB connection cable
on both ends.
2. Restart the control software or switch the
Touch Control off and on again.
Sample Processor – Power
supply of the instrument is
missing. 1. Plug in the mains cable on the instrument.
2. Restart the control software or switch the
Touch Control off and on again.
5.2 Robotic arm
Problem Cause Remedy
The robotic arm
moves all the way
outward and buz-
zes. Sample Processor – The
Swing Head is not correctly
configured. In the control software under "Configuration"
(or under "Device manager" for Touch Con-
trol), enter the correct value for the Swing
offset.
Sample Processor –
Robotic arm is wrongly
mounted. Disconnect the mains plug and dismount the
robotic arm. Check the configuration of the
robotic arm and mount it correctly if necessary
(left-swinging
⇔ right-swinging).
The Swing Head
either misses the
rack positions
totally or is inaccu-
rate Sample Processor – The
Swing Head is not correctly
configured. In the control software under "Configuration"
(or under "Device manager" for Touch Con-
trol), enter the correct values for the Swing
radius, Swing offset etc.
Sample Processor – The
axial distance is not cor-
rectly configured. In the control software under "Configuration"
(or under "Device manager" for Touch Con-
trol), enter the correct value for the Axial dis-
tance.
Sample Processor – The
wrong rack table is being
used. Initialize the rack using the function Initialize
rack in the "Manual control".