Cisco 7912G - Manual (Page 111)

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Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SIP), Cisco Unified IP Phones
OL-8131-01
Chapter 7 Troubleshooting the Cisco Unified IP Phone
Resolving Startup Problems
Step 3 From the Servers pull-down menu, choose the primary
Cisco Unified CallManager server.
The page displays the service names for the server that you chose, the status of
the services, and a service control panel to stop or start a service.
Step 4 If a service has stopped, click the service radio button and then click the Start
button.
Creating a New Configuration File
If you continue to have problems with a particular phone that other suggestions in
this chapter do not resolve, the configuration file might be corrupted.
To create a new configuration file, follow these steps:
Procedure
Step 1 From Cisco Unified CallManager Administration, select Device > Phone > Find
to locate the phone experiencing problems.
Step 2 Check the box corresponding to the phone, then click Delete Selected to remove
the phone from the Cisco Unified CallManager database.
Step 3 Add the phone back to the Cisco Unified CallManager database. See the “Adding
Phones to the Cisco Unified CallManager Database” section on page 2-12 for
details.
Step 4 Power cycle the phone.
Note When you remove a phone from the Cisco Unified CallManager database, its
configuration file is deleted from the Cisco Unified CallManager TFTP server.
The phone’s directory number remains in the Cisco Unified CallManager
database. Such a directory number is called an “unassigned DNs and can be used
for other devices. If unassigned DNs are not used by other devices, delete them
from the Cisco Unified CallManager database. You can use the Route Plan Report
to view and delete unassigned reference numbers. Refer to
Cisco Unified CallManager Administration Guide for more information.