Interlogix UltraView PTZ Dome Series - Manual (Page 44)

CyberDome II
Installation Manual
36
Troubleshooting
This section provides information to help you diagnose and solve various problems that may arise while
configuring or using your GE product.)
Housing board power indication
When power is received by the housing board through the power connection, the housing board diagnostic
LED appears orange (Figure 28). It appears orange because the red and green internal LEDs both illuminate.
The housing board power LED is located on the PC board that is attached to the underside of the upper bracket.
It can be seen before the camera assembly is installed.
Figure 28. Housing board power indication
Common installation issues
Following are the most common troubleshooting issues and their solutions.
• The dome is resetting during power-up, not powering up at all, or powering up but not operating as
expected.
Verify that you are supplying sufficient power for your model of dome. See Table 2 on page 5.
• Video is not appearing on the monitor screen.
If the dome is not powered or the programming is not running properly, remove and reinstall the camera
assembly. See Camera assembly, shroud, dome on page 25.
If the video still does not appear, then check the video cable and verify that it is properly connected. For
UTP video, ensure that the + and - ends of the cable are correctly connected to maintain the polar
sensitivity of the UTP video cable. See Wiring the housing board on page 22.
• Either there is video, but no PTZ control, or Protocol flashes on the screen.
First, verify the address of the dome. You can do this easily by pressing and holding the view key on the
KTD-405 keypad. If the PTZ is receiving commands from the keypad, the dome’s information will be
displayed on the monitor screen. If necessary, correct the address and/or protocol using the procedure in
Setting the protocol on page 27. If you still don’t have control of the PTZ, verify that the data cable is
properly connected. See Wiring the housing board on page 22.
Finally, try resetting (cycling) the power to the dome by turning the power off then on.
Power LED 2
Power LED 1
(see Table 5 on
page 21)