Microsoft Surface 3 - Manual (Page 34)

© 2014 Microsoft Page 34
A recommended tactic to help the end user adjust to the new experience is a “white glove” delivery, in which IT or
support staff deliver the new device. When delivering the device, they review with the user the new features or
functionality, and assist the user in this adjustment process. When a user adjusts to a new Surface Pro 3 device, it may
encompass multiple scenarios at the same time (new form factor, touch, and new operating system). Therefore, as a
best practice, make sure you understand the needs of your users and try to understand their pain points so you can
address them proactively. It may be a good idea for your organization to construct a welcome guide or video to help
guide users through the process. For Surface Pro 3 readiness materials, see the
References section in the Appendix .