Appendix c troubleshooting, Power-up & connection troubleshooting, Appendix c – Teo IPTelephone Network User Manual
Page 77: Troubleshooting
13-280132 Rev. Q
Page 77
Teo IP telephones have built-in diagnostic and testing capabilities to quickly isolate problems
affecting their operation.
P
P
o
o
w
w
e
e
r
r
-
-
u
u
p
p
&
&
C
C
o
o
n
n
n
n
e
e
c
c
t
t
i
i
o
o
n
n
T
T
r
r
o
o
u
u
b
b
l
l
e
e
s
s
h
h
o
o
o
o
t
t
i
i
n
n
g
g
Whenever power is applied or a connection is made to the LAN or WAN, the phone
initiates a startup routine, with progress shown in the display. When the phone and
network are fully initialized, the idle display, indicating date and time, will be shown. In
cases where full initialization is not attained, the following displays or conditions will be
shown continuously until corrected.
Problem Observed
Remedial Action
No display information is
shown
Check power connections and source.
NO ETHERNET CONNECTION
Check connections to the LAN or WAN.
CHECKING DHCP..,
DISABLE
Verify that the DHCP server is operating and
accessible. If the LAN or WAN does not include a
DHCP server, select DISABLE to disable IP
configuration via DHCP and enter the appropriate IP
values (phone IP address, default gateway, subnet
mask, update server address) when prompted.
IP4 ADDR=000.000.000.000
EDIT
The phone IP address is a null value. Enter the
appropriate phone IP address or name.
GATEWAY=
EDIT
The default gateway IP address is a null value. Enter
the appropriate gateway IP address or server name.
SUBNET=000.000.000.000
EDIT
The subnet mask is a null value. Enter the appropriate
subnet mask.
SELECT UPDATE SERVER
TEO TFTP HTTP HTTPS¤
Select the appropriate type of update server, or NONE
if the phone will be manually configured.
UPDATE=
DELETE CLEAR 123
The update server IP address is a null value. Enter the
appropriate update server IP address or server name.
LINE ID=
DELETE CLEAR 123
The Line ID is a null value. Enter the appropriate Line
ID number.
AUTH PSWD=
DELETE CLEAR 123
The AUTH PSWD (password) is a null value. Enter the
appropriate AUTH password.
PROXY=
DELETE CLEAR 123
The Proxy server address is a null value. Enter the
appropriate Proxy server IP address or server name.
A
A
A
p
p
p
p
p
p
e
e
e
n
n
n
d
d
d
i
i
i
x
x
x
C
C
C
T
T
T
r
r
r
o
o
o
u
u
u
b
b
b
l
l
l
e
e
e
s
s
s
h
h
h
o
o
o
o
o
o
t
t
t
i
i
i
n
n
n
g
g
g