Grass Valley 2000NET v4.0.0 - Manual (Page 58)

58 2000NET Instruction Manual
Service
Troubleshooting GUI Operation
The following is a list of possible 2000NET GUI and network problems and
logical steps for troubleshooting them.
Cannot Open Any of the Frame’s Web Pages
1. Check power to the frame.
a. Is at least one of the power supplies operating?
b. Is the 2000NET module’s PWR LED on?
2. Check that the frame is physically connected to the network.
a. Is a cable plugged into the RJ-45 connector of the frame or 2000NET
module?
b. Is that cable also connected to a 10Base-T Ethernet hub?
c. Does the 2000NET module’s ETHER LED indicate network
activity?
d. Does the Ethernet hub have any indication that a link is established
to the frame?
3. Is the correct IP Address/URL being used to address the frame?
If a Domain Name is being used to address the frame, try to connect
using the frame IP Address instead.
The Domain Name may not be properly assigned in the local Domain
Name Server or in the workstation’s host file.
The Domain Name Server may not be available to the workstation.
Check that the 2000NET module has been properly configured.
a. Is the correct IP Address or URL being addressed in the web
browser?
b. Was the 2000NET module configured over the serial connection
with the
SETUP command?
c. Has the 2000NET module been assigned the correct IP Address in
SETUP (re-run setup over the serial connection)?
d. Is the workstation in the same subnet as the frame? If not:
Has the 2000NET module been assigned the correct Default
Routing Address?
Has the 2000NET module been assigned the correct Subnet Mask?
e. Has the 2000NET module been rebooted since new IP Address,
Default Routing, or Subnet Mask were assigned or changed?
4. Check if the frame web pages can be opened from a different
workstation on the network.