Rose Electronics MultiVideo - Manual (Page 47)

TROUBLESHOOTING
ULTRAVIEW PRO INSTALLATION AND OPERATIONS MANUAL
33
TROUBLESHOOTING
Computer does not boot, keyboard or mouse error received.
 Cable is loose, reseat cable and on PC hit F1 to continue or reboot
computer.
 Wrong cable or keyboard and mouse cables reversed.
 Cable is defective; try using cable from another computer.
 Port on the UltraView Pro is defective; try using another port on
UltraView Pro. If the problem goes away port is defective.
 Port on computer is defective, try plugging in keyboard or mouse
directly if problem remains computer port is defective. If power status
LED not lit, fuse on motherboard may be blown.
 Computer keyboard and mouse not configured.
Mouse driver does not load.
 If PS/2 type mouse, computer must be connected to UltraView Pro or
mouse at boot-up time in order for mouse to be recognized by the
computer. Reboot computer with UltraView Pro powered on and cable
attached.
 If RS232 type mouse, make sure right COM port is being used and
syntax of mouse driver is correct to search for the correct port.
 Computer keyboard and mouse not configured.
Can’t switch computers from keyboard
 Power to the UltraView Pro was removed for less than three seconds
possibly causing keyboard to lock up. Disconnect and re-connect the
keyboard.
 If PS/2 type keyboard and mouse cables may be reversed.
 Not using left control key. Using numeric keypad instead of keys on top
row. Not releasing control key before typing in number. Waiting more
than 2 seconds to enter computer number. Using caps lock or shift key.
Wrong or missing characters from those typed
 For PCs, the mode of the keyboard does not match that of the
computer. Issue the mode command, usually 1 for IBM PS/2s, 3 for
Unix computers, and 2 for all others. The default setting is mode 2.
Sometimes an incorrect mode will confuse the computer or keyboard
and require re-booting the computer or resetting the keyboard by
unplugging and plugging it back in.
Switch to Switch failure
 Verify the firmware in all like switches is the same revision.