Rose Electronics MultiVideo - Manual (Page 48)

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ULTRAVIEW PRO INSTALLATION AND OPERATIONS MANUAL
Mouse does not move
 Mouse not configured.
 UltraView Pro turned off after or not connected when computer
booted or application using mouse run. Exit and re-enter application
using mouse or issue reset command.
 PS/2 mouse was not connected when UltraView Pro powered up or
disconnected and reconnected. Issue the reset command or
reconfigure the mouse.
PS/2 mouse gets out of sync
 Cabling was disturbed during mouse movement. Issue the null
command once or twice to re-sync the mouse. Update mouse driver.
Try using ctrl O command to recover if O/S is NT.
 Sun keyboard needs to be reset, with unit power on, disconnect and re-
connect the sun keyboard.
Video fuzzy
 Cable too long or wrong type. Verify that resolution and distance
match. See Appendix G. Upgrade cable if necessary.
Video not synchronized or wrong color
 Cable is loose, reseat cable.
 Monitor not capable of syncing to video selected, upgrade monitor.
 Cable is defective; try using cable from another computer if problem
goes away cable is defective.
 Port on UltraView Pro is defective; try using another port on UltraView
Pro. If problem goes away port is defective.
Lower resolution OK, but can’t enter high resolution mode
 Video driver has not been setup for this resolution. Configure the
driver.
Slave unit does not switch
 Maximum ports command not issued.
 Width or units command not configured properly. Reconfigure them to
match number of computers and how they are connected.
On-screen display not synchronized
 No video from computer or resolution setting not configured correctly.