Planar Systems URW105 105" 5K 21:9 Ultra-Wide Commercial Monitor - Manual (Page 76)

76
Planar UltraRes W Series User Manual
020-1420-00A
Page | 76
27.2
Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz
Solution
Confirm that DisplayPort-to-HDMI adapters are not being used. These adapters do not support
outputting 4K content.
Solution
Make sure you are using a high-speed HDMI or a Certified Premium HDMI cable. Standard
HDMI cables might work but are not guaranteed.
Solution
Verify that the selected EDID Type setting in the OSD is 4K60 or 4K30 . If you change the EDID
setting, you may need to disconnect and reconnect the cable.
Solution
If you are trying to use 4K @ 60 Hz on HDMI, the display must be connected to HDMI 1 or
HDMI 2.
Solution
If you are trying to display 4K @ 60 Hz on HDMI 1 or HDMI 2, the Multi-Source View setting
must be Single.
27.3
Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz
Possible Cause
The connector overmold is too large, which can cause the pins not to contact properly on some
cards.
Solution
If using DisplayPort, make sure the connector overmold isn’t too large.
Overmold is
within
specification
Overmold
is too wide