Planar Systems URW105 105" 5K 21:9 Ultra-Wide Commercial Monitor - Manual (Page 77)

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Planar UltraRes W Series User Manual
020-1420-00A
Page | 77
27.4
Symptom: IR Isn’t Working Properly
Possible Cause
The wired IR module may not be fully connected.
Solution
Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible.
Possible Cause
The wired IR module cable is not being used.
Solution
Make sure that the wired IR module cable is being used.
27.5 Symptom: Touch Has Broken Response Near Middle/Bottom of
Display
Possible Cause
The display is mounted tilted forward.
Solution
Reposition the display so it is vertical to slightly tilted back.
Possible Cause
There are items blocking the IR sensors from emitting or receiving
Solution
Clean display and sensor windows around the display.