Solving advanced printer problems, Problems with the printer, Solving advanced printer problems -6 – HP 3000dtn User Manual

Page 106: Problems with the printer -6

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8-6

ENWW

To print a Supplies Status page

1

Press (select button) on the LCD control panel.

2

Press

(down arrow button) to highlight

INFORMATION

, and then

press (select button).

3

Press

(down arrow button) to highlight

PRINT SUPPLIES

STATUS PAGE

, and then press (select button) to print the

Supplies Status page.

Solving advanced printer problems

The following information provides solutions to advanced problems you
might encounter with the printer. To use this information, locate the
problem you are encountering, and then follow the instructions for
solving the problem.

Problems with the printer

Note

If the printer is used on a network, see the HP Jetdirect Print Server
Administrator’s Guide
on the Starter CD.

The printer is not responding

z

Check the printer LCD control panel for error messages

For a list of printer error messages, see

LCD control panel

messages

.”

z

Check the printer setup

Make sure the ink cartridges, printheads, and print media are
loaded correctly. Also make sure that the printer cable is firmly
connected from the printer to your computer and that the power
cord is connected from your printer to the power receptacle.

Ensure that the correct port (LPTx, where “x” is the port number) is
selected and that the printer is connected directly to your computer.
If your printer is connected to a switch box, complete one of the
following tasks, and then try printing again:

• Make sure that you have selected the correct switch.

• Connect the printer directly to the computer without the

switch box.

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