HP 3000dtn - Manual (Page 148)

10-2
ENWW
hp instant support connects you to a set of dynamic Web resources that
tracks printer status and usage. It includes the following information:
z Printer usage pattern (ink and media usage) through a link to
myPrintMileage
z Online troubleshooting tips
Telephone support
During the warranty period, you can obtain assistance at no charge
from the HP Customer Care Center. This phone service is available for
a fee after the printer warranty period.
Customer support representatives can answer your questions
regarding the setup, configuration, installation, and operation of your
printer. They can also help troubleshoot and diagnose printer problems
and give instructions for service and repair.
Current telephone support numbers are listed on the product support
information flyer, which is included in your printer’s packaging.
By calling a telephone number listed on the flyer, you will be connected
to a response team waiting to help you.
Note If you require support after your warranty has expired, you can
usually receive support for a fee through the same telephone
number. The fee is charged on a per-incident basis.
Before you call
Before you call, print a Configuration page. This page includes
information that the HP Customer Care Center representative will need
to help diagnose and solve your problem.
Also, have the following information available to give to the
representative:
1 What model printer do you have?
2 What is the serial number of your printer? (Check the back of
the printer.)
3 What is the brand and model of your computer?
4 What operating system is the computer running?
5 Which printer driver are you using (PCL 5c, PCL 6,
or PostScript emulation)?
6 When did you purchase the printer?