Juniper Networks E-Series - Manual (Page 231)

C
Customer Support
For your convenience, we provide multiple options for requesting and
receiving technical support from the Juniper Networks Technical
Assistance Center (JTAC).
See the Juniper Networks Web site for complete customer service
information:
• http://www.juniper.net/support/guidelines.html
Contact Information
A valid router serial number is required to initiate a request for service.
This number enables the customer support engineer to quickly and
efficiently determine the support level you are entitled to. Customers with
Juniper Networks service agreements receive technical assistance 7 days a
week, 24 hours a day, from the JTAC.
You have the option of submitting a problem via the Web using Case
Manager, by e-mail, or by telephone, using the following contact
information:
• Case Manager:
https://www.juniper.net/casemanager/cgi/mgr/welcome.htm
• E-mail: [email protected]
• Phone: 1-888-314-JTAC (U.S., Canada, and Mexico customers)
• Phone: 408-745-9500 (all other customers)
Note: When requesting service via phone, e-mail, or the Web, please be sure to
have your router serial number available. Your Juniper Networks support engineer
will need this number to verify your support level.