Kodak 500 - Manual (Page 147)

A-61628 December 2011 8-1
8 Troubleshooting
Contents
Problem solving .............................................................................. 8-1
Indicator lights................................................................................. 8-5
Saving error log files ....................................................................... 8-6
Contacting Service.......................................................................... 8-6
Problem solving
Occasionally you may encounter a situation with your Scan Station
where it may not function properly. Use the chart below as a guide to
check possible solutions to help you resolve the situation before calling
Technical Support.
Problem Possible Solution
Regular cleaning and Scan Station maintenance is required to keep documents scanning smoothly and provide
optimum image quality. Follow the recommended cleaning procedures in Chapter 7, Maintenance for best Scan
Station performance.
Documents are jamming or multiple
documents are feeding Make sure that:
• the side guides are adjusted for the correct document width.
• the input tray does not have more than 75 sheets of 75 g/m
2
(20 lb.)
paper in the tray.
• the output tray is adjusted for the length of the documents you are
scanning.
• all documents meet the specifications for size, weight and type as
outlined in Appendix A, Specifications.
• the Scan Station and rollers are clean.
• the rollers are not worn and do not need to be replaced.
• the spring on the pre-separation module is adjusted to the proper
tension. See the procedures in Chapter 7, Maintenance.
• the feed module and pre-separation module is installed properly and
securely in place. See the procedures in Chapter 7, Maintenance.
To remove a document jam:
IMPORTANT: Be sure the output tray is lowered before opening the
cover. Do not pull the jammed document out of the Scan
Station; open the Scan Station cover first.
• Press and hold the Scan Station cover release lever and pull the Scan
Station cover open.
• Remove any jammed document(s) from inside the Scan Station.
• Close the Scan Station cover and resume scanning.
Scan Station will not scan/feed
documents Make sure that:
• the power cord is plugged securely into the back of Scan Station and
the wall outlet.
• the power switch is on; LED is blue.
• the wall outlet is not defective (call a licensed electrician).
• document(s) is making contact with the feed rollers.