Kodak 500 - Manual (Page 152)

8-6 A-61628 December 2011
Saving error log files You may be asked by Kodak Service personnel to send the log files as
an email attachment for further diagnostics. If you are asked to provide
these log files, there are two ways to save error log files:
Method 1: See the section entitled “Saving the Scan Station log file” in
Chapter 6.
Method 2: proceed as follows:
1. Create an administrative configuration file on a new USB drive.
2. Insert the USB drive into the Scan Station’s USB port to put the
Scan Station into local administrative mode. The Scan Station will
display the Settings icons.
3. Using the arrows, scroll until the Diagnostics icon is displayed
and selected.
4. Select Save Logs and click Yes to save the log file to the USB
drive.
The analog.log and kss500.xml.log files will be saved to the USB drive.
Contacting Service
1. Visit www.Kodak.com/go/disupport to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The Scan Station serial number.