Nortel Networks SL-100 - Manual (Page 104)

104
Index
A
Access the Personal Directory 86
Accessories 97
Accessory Connection Module 97
ACD Features 11
Activity Code Key 19, 35
Agent Key 18, 44
Agent Login 33
Agent Login Enhancement 33
Agent Logout 34
Agent Return 42
Agent Walkaway 42
Agent/Supervisor Features 11
Analog Terminal Adapter 98
Announcement over Call Page 72
Anonymous Caller Rejection 74
Answer a Call 57
Answer Agent Key 19, 44
Answer Call Center Calls 35
Answer Emergency 19, 45
Answer Supervisor 41
Application Keys 16, 20
Applications
Corporate Directory 94
Auto Dial 51
Auto Dial Key 15
Automatic Callback 74
Automatic Recall 75
B
Blind Transfer Recall 62
Busy Override 72
C
Call Agent 45
Call Center Features 10
Call Forcing 36
Call Forward 58
Call Forward, Internal 59
Call Forward, Remote Activation 60
Call Join 70
Call Log 83
access 79
Call Log options 27
Call Park 63
Call Party Information 13
Call Pickup 67
Call Processing Keys 16
Call Supervisor 42
Call Waiting 68
Callers List 83
Calling Name/Number Delivery Blocking
77
Card View 91
Charge a call 61
Charge a call or Charge a Forced call 61
Charge a Forced Call 65
Conference call 69
Conference with Supervisor 42
Contact your Supervisor 41
Context Sensitive Soft Keys 10, 16
Controlled Interflow 46
Copy from Redial List 93
Corporate Directory 94
Customer Originated Trace 76
D
Date/Time Format 13
DBA Expansion Module 98
Dialing
Predial 51