Nortel Networks SL-100 - Manual (Page 38)

38
Agent features
2. Your display shows information similar
to the example above.
The labels T1, T2, and T3, represent the
threshold wait time for the call at the
front of the queue or the number of calls
in the queue. The number below
CALLQ indicates the number of calls in
the queue (in some systems CALLQ is
replaced by WAIT, which indicates the
actual waiting time in seconds, for the
first call in the queue).
3. In some systems, a summary of the
queue threshold is shown on the display
each time a call is presented to your
553-9094
Forward
T1 T2 T3 CALLQ
3
Quit Copy
Number of
calls in
the queue
Callers Redial
553-9095
Forward
5551234
T2 CALLQ 026
Quit Copy
Number of
calls in
the queue
Callers Redial