Nortel Networks SL-100 - Manual (Page 11)

11
Introduction to your M3905 Call Center Telephone
Available ACD Features on the M3905 Telephone
Common Agent/Supervisor Features
• Headset
• Non-ACD Call Keys
• Hold
• Personal Directory
• Call Log
• Redial List
• Options
• Call Park by ACD Agent
• ACD Call Transfer with Time
• Transfer to Incalls Key
• Agent Login Enhancement
Table 1 contains more Agent and Supervisor features for the M3905 ACD set.
Table 1 Agent and Supervisor features
Agent features Supervisor features
Call Source Identification. Agent-Status Lamp.
Called Name/Number Display. Display Agents Summary Key.
Emergency Keys. Forced Agent Availability.
Emergency Keys Enhanced. Controlled Interflow.
Incalls Key. Agent Key.
Call-Supervisor Keys. Call-Agent Key.
Not-Ready Key. Night Treatment.
ACD Station Maintenance and
Configuration Enhancements. Supervisor Control of Night Service.
ACD Multistage Queue Status
Refresh. ACD Observe-Agent Enhanced.
Multistage Queue Status Key/Lamp. ACD Status-Lamp Enhancement.
ACD Walkaway/Closed Key
Operation. ACD-Limited Enhanced Agent Features.
Line of Business Codes. ACD Observe-Agent/Three-Way Calling.
Make Set Busy. Extended Agent Observe.