Nortel Networks SL-100 - Manual (Page 13)

13
Terms you should know
Terms you should know
Agent Set – A telephone set configured to efficiently answer incoming calls that have
been directed to a group of ACD telephones vs. a single person or line.
Attendant – The attendant is a telephone operator in your organization.
Call party information – When your telephone rings, the display shows Caller Line
Identification (CLID) information. The system must have CLID enabled. The display
module shows the phone number and name of the inbound call.
Context Sensitive Soft Key – The four keys located directly below the display on the
M3905 are referred to Context Sensitive Soft Keys. The label and function of each
key changes, depending upon the available features or the active application assigned
to each key.
Date/time display feature – The Date/time display feature shows the month and date
when the telephone is in an idle state.
Directory Number (DN) – The Directory Number is a number that consists of one to
seven digits for a telephone, also known as an extension number.
Feature display – The display area shows status information about the feature in use.
It also displays the name and status of the active session.
Feature Access Codes (FAC) – The Feature Access Codes are codes you dial in order
to use a telephone feature instead of pressing a fixed feature or soft feature key. For
your convenience, the FACs for your system can be printed on a page located at the
back of this guide.
Fixed Feature Key – The Fixed Keys are keys on your telephone, that are labeled at
the factory.
Indicator status – The status indicator can be an LCD or LED that indicates the
status of a feature by the flash, wink, steady on, or off of the LCD or LED indicator.
Information line – The Information line of the display relates call information or
application information.
Information display – The Information screen displays call activity, lists, prompts,
and status of calls.
Interrupted dial tone – Interrupted dial tone is a broken or pulsed dial tone, heard
when you access some of the features on your telephone.
Meridian SL-100 – The Meridian SL-100 system is your business communication
system.
Off-hook – Off-hook is a term used to indicate that the telephone is active and ready
to make a call. On the M3905 you can go off-hook when you press your Individual
DN Key only. The M3905 does not go off-hook when you press the In-Calls Key or
press your Primary DN (Call Center DN).