Nortel Networks SL-100 - Manual (Page 9)

9
Introduction to your M3905 Call Center Telephone
Introduction to your M3905 Call Center
Telephone
Your Call Center Meridian Digital Telephone provides easy access to a wide range of
business features. Your telephone system administrator assigns features to your
feature keys and provides you with passwords and other codes as required.
The Meridian SL-100 system automatically controls incoming call routing to
answering positions, and can provide music or recorded announcements to waiting
callers.
One of the codes provided by your system administrator is the Feature Access Code
(FAC) which you need in order to use some features. For other features, you may need
a feature key.
In this document, Call Center telephone and Automatic Call Distribution telephone
(ACD) are interchangeable terms for the M3905 Call Center telephone.
Additional hardware options are available to expand the capabilities of the M3905
Call Center Telephone. See “Accessories for the M3905” on page 97.
M3905 Call Center Telephone
Message Waiting Light/
Incoming Call Indicator
LCD Display
Goodbye
Hold
Volume Control Bar
Fixed Feature Keys
Context Sensitive Soft Keys
(self-labeled)
Navigation Keys
Supervisor
Quit
Copy
Date/Time Display
Supervisor
Observe Key
LED
Programmable Line/
Feature Keys
(self-labeled)
LED
Not Ready
Emergency
Headset
In-Calls
Make Busy
Mute
553-9043