Raritan Engineering Command Center CC-SG - Manual (Page 261)

A PPENDIX F: T ROUBLESHOOTING 245
Appendix F: Troubleshooting
• In order to launch CC-SG from your web browser, it requires a Java plug-in. If your machine
has an incorrect version, CC-SG will guide you through the installation steps. If your
machine does not have a Java plug-in, CC-SG cannot automatically launch. In this case, you
must uninstall or disable your old Java version and provide serial port connectivity to CC-SG
to ensure proper operation.
• If the CC-SG applet does not load, check your Web browser settings.
− In IE: on the Tools menu, click Internet Options and click on the Advanced tab. Ensure
Java (Sun) is enabled.
− Open Java Plug-in in your Control Panel, click on the Browser tab, and adjust the settings
for your browser.
• If you have problems adding devices, ensure the devices have the correct firmware versions.
• If the network interface cable is disconnected between the device and CC-SG, wait for the
configured heartbeat minutes and then plug the network interface cable back in. During the
configured heartbeat period, the device operates in standalone mode and can be accessed
through RRC, MPC, RC, etc.
• If you receive an error message that states your client version is different from the server
version and that behavior may be unpredictable, you should restart or empty the cache of
your browser.
Client Browser Requirements
Please see your CC-SG Compatibility Matrix for the most current matrix of Client Browser and
PC Platform Requirements.
Go to
http://www.raritan.com/support
and click Firmware Upgrades, then CommandCenter.
Import CSV File (Category, Device, Port) Error Message
If you receive a “
No valid element was found in the analysed file
” error message
or “
Element ‘Category’ not found in definition
” message, remove the “” from the
CSV file. Please see Chapter 4: Creating Associations for additional information.