Appendix g: faqs – Raritan Engineering Command Center CC-SG User Manual

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FAQ

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Appendix G: FAQs

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UESTION

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NSWER

General
What is CC-SG?

CC-SG is a network management device for aggregating and
integrating multiple servers and network equipment typically
deployed in a datacenter and which are connected to a Raritan
IP-enabled product.

Why would I need CC-SG? As you deploy more and more datacenter servers and devices,

their management becomes exponentially complex. CC-SG
allows a systems administrator or manager to access and manage
all servers, equipment, and users from a single device.

What is CommandCenter
NOC?

CommandCenter NOC is a network monitoring device for
auditing and monitoring the status of servers, equipment and
Raritan devices that CC-SG provides access to.

Which Raritan products
does CC-SG support?

CC-SG supports all Dominion products
- Raritan’s KVM over IP products - Dominion KX
- Raritan’s Secure Console Server products - Dominion SX
- Raritan’s Remote office management products - Dominion
KSX CC-SG also supports Paragon II when used with the
optional IP user stations.

How does CC-SG integrate
with other Raritan
Products?

CC-SG uses a unique and proprietary search and discovery
technology that identifies and connects to selected Raritan
devices with a known network address. Once CC-SG is
connected and configured, the devices connected to CC-SG are
transparent, and operation and administration is extremely
simple.

Is PDA access possible?

Generic answer: "Yes", as long has PDA has a Java-enabled
browser and supports 128-bit (or lower strength for some
geographies) SSL encryption. Call Raritan Tech Support for
further information. No testing has been done in this area.

Is the status of CC-SG
limited by the status of the
devices which it proxies?

No. Because CC-SG software resides on a dedicated server,
even if a device being proxied by the CC-SG is turned off, you
will still be able to access CC-SG.

Can I upgrade to newer
versions of CC-SG
software as they become
available?

Yes. Contact your authorized Raritan sales representative or
Raritan, Inc. directly. CC-SG 2.0 has a CD/ROM drive to
facilitate upgrades. New version upgrades can also be done via
FTP.

How many target devices
(ports) and/or Dominion
units and/or IP-Reach units
can be connected to CC-
SG?

There is no specified limit to the number of ports and/or
Dominion and/or IP-Reach units that can be connected, but the
number is not limitless: the performance of the processor and the
amount of memory on the hosting server will determine how
many ports can actually be connected.

Is there any way to
optimize the performance
of Microsoft Internet
Explorer if it is my
preferred Web browser?

To improve the performance of Microsoft IE when accessing the
console, disable the “JIT compiler for virtual machine enabled,”
“Java logging enabled,” and “Java console enabled” options.
From the main menu bar, select Tools > Internet Options >
Advanced
. Scroll down until you see the above items and make
sure that they are not checked.

What do I do if I am unable Assuming the console/serial device is a Dominion, ensure that

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