Xantrex Technology FREEDOM SW 3000 - Manual (Page 82)

68 Freedom SW 3000 Owner’s Guide
Warranty and Return Information
Return Material Authorization Policy
For those products that are not being repaired in the field and are being
returned to Xantrex, before returning a product directly to Xantrex you
must obtain a Return Material Authorization (RMA) number and the
correct factory “Ship To” address. Products must also be shipped prepaid.
Product shipments will be refused and returned at your expense if they are
unauthorized, returned without an RMA number clearly marked on the
outside of the shipping box, if they are shipped collect, or if they are
shipped to the wrong location.
When you contact Xantrex to obtain service, please have your instruction
manual ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details on page 69.
Return Procedure
Package the unit safely, preferably using the original box and packing
materials. Please ensure that your product is shipped fully insured in the
original packaging or equivalent. This warranty will not apply where the
product is damaged due to improper packaging.
Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly
marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes
are not acceptable.
• A contact telephone number where you can be reached during
work hours.
• A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex customer
service representative.
If you are returning a product from outside of the USA or
Canada
In addition to the above, you MUST include return freight funds
and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service
Center (ASC)
A Xantrex return material authorization (RMA) number is
not required. However, you must contact the ASC prior to returning the
product or presenting the unit to verify any return procedures that may
apply to that particular facility and that the ASC repairs this particular
Xantrex product.
Out of Warranty Service
If the warranty period for your product has expired, if the unit was damaged
by misuse or incorrect installation, if other conditions of the warranty have
not been met, or if no dated proof of purchase is available, your unit may be
serviced or replaced for a flat fee.
To return your product for out of warranty service, contact Xantrex
Customer Service for a Return Material Authorization (RMA) number and
follow the other steps outlined in “Return Procedure” on page 68.
Payment options such as credit card or money order will be explained by
the Customer Service Representative. In cases where the minimum flat fee
does not apply, as with incomplete units or units with excessive damage, an
additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.