Troubleshooting – Hach-Lange DR 6000 Basic User Manual User Manual

Page 167

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English 167

Troubleshooting

Error displayed

Cause

Resolution

Test execution errors

Barcode label not read

Barcode faulty

Reinsert the cell.
If the barcode is not
recognised, contact
technical support.

Please close the cover.

Close the cover.

Absorbance >

3.5

!

The measured
absorbance exceeds 3.5.

Dilute sample and
measure again

Fault
Barcode check
number?
Please update program
data!

Deviation to the stored
data

Update program data

It’s recommended to
execute a Full System
Check

Check of the air values
failed

Switch the instrument off
and then back on again.
If the system check is not
successful, contact
technical support.

Blank value correction
not possible!

Blank value correction
not possible with
LCW919.

Fault
Program not
accessible.
Please update program
data!

Barcode test not present

Update program data

Fault
Clean cuvette!

The cuvette is dirty or
there are undissolved
particles in the cuvette

Clean the cuvette; allow
the particles to settle

Fault
Test program stopped!
Please check lamp
Close the lid.
Error [xx]

Test program stops when
the instrument is started

Check the lamp and
replace it if necessary.
Close lid.
Press Start Again.

Fault
Test program stopped!
Please remove the
cuvette
Close the lid.

Test program stops when
the instrument is started

Remove the cuvette/
sample cell from the cell
compartment.
Press OK.

Error
Selfcheck stopped.
Hardware error.
Error [x]

Electronic defect

Contact technical support
and indicate the error
number

Error
Too much ambient
light!
Move instrument into
shade
or close the lid

The instrument sensors
detects too much
ambient light.

Decrease ambient light.
(Avoid direct sunlight.)
Close lid.

No help function is
available for this
program.

Shelf life exceeded!
Use chemicals?

The analysis is possibly
erroneous. Use new
chemicals

No evaluation!

Error in the test database
/ user database

Check programming
Contact technical support

No barcode!

No barcode found

Reinsert the cell.
If the barcode is not
recognised, contact
technical support.

Error displayed

Cause

Resolution

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