Gentec-EO PC-Gentec-EO (for MAESTRO and INTEGRA) - Manual (Page 37)

PC-Gentec- EO User’s Manual Revision 5.0 36
6 TROUBLESHOOTING
6.1 PC-Gentec-EO cannot find the monitor
The following warning message is displayed: “No device was found on your computer. Please verify your
connection .” Try the following steps, in the order presented, until your connection is active.

Make sure the USB driver is installed.

Verify all your connections. Verify that a Gentec-EO device is powered on and connected to the
PC with a USB cable.

For a MAESTRO monitor, go to “Home” menu  “Set Device”  “Serial Commands”
o Verify that the MAESTRO is not in Solo2 Serial Compatibility (ASCII Only) mode.
o Verify that the MAESTRO is not in Binary Mode Measurement (Energy Mode only) mode.
o Verify that USB (if a USB cable is used) or RS-232 (if a RS-232 cable is used) is selected
o Restart the MAESTRO.

Unplug the Gentec-EO device.

Restart the PC-Gentec-EO.

Restart your computer.

If none of these steps have worked, contact Gentec-EO support at [email protected].
6.2 Moving Average mode is not working
This is because this feature is not yet available for the joulemeter. If the moving average is activated
directly on the Gentec-EO device monitor, the PC-Gentec-EO will stop displaying measurements.
6.3 My settings
won’t load
Settings can be saved exclusively for one type of detector head. If you have a power detector head and a
photo detector head, you cannot directly load and apply to the photo detector head the settings from the
power detector head.
For each new head type, to avoid redoing all the manipulations by hand, follow this procedure:
1. Connect your first detector (ex: A photo detector)
2. Customize the PC-Gentec-EO to your wishes
3. Save the settings to a file using the Save Settings button in the CONTROLS menu (ex:
“Photodetector.geo”)
4. Disconnect your first detector
5. Connect your second detector (ex: A power detector)
Note: All the settings from the first detector are still active
6. Verify the options in the “Set Measure” settings tab
7. Save the new settings to a file (ex: “Power.geo”)
After that, you can plug any of your different detectors and load the corresponding settings without
problem.