Inspection and service, Contacting technical service – ZOLL SurePower Rev B Charger Station User Manual
9650-0535-01 Rev. B
Inspection and Service
When unpacking the SurePower Charger Station, carefully inspect each container for damage.
If the shipping container or cushion material is damaged, keep it until you have checked the
contents for completeness and the unit has been checked for mechanical and electrical integrity.
If the contents are incomplete, if there is physical damage, or if the unit does not pass its
electrical self-test, North American customers should call ZOLL’s Technical Service
Department. Customers outside of the United States and Canada should contact their ZOLL
authorized representative. If the shipping container is damaged, also notify the carrier.
Contacting Technical Service
The SurePower Charger Station does not require periodic recalibration or adjustment. You
should, however, periodically perform the tests that this manual describes to verify proper
operation of the unit.
If the SurePower Charger Station requires service, North American customers should contact
the ZOLL Technical Service Department:
Customers outside of the United States and Canada should contact their ZOLL authorized
When requesting service for the SurePower Charger Station, please provide the following
information to the Technical Service representative:
Unit serial number
Description of the problem
Department using the equipment
Purchase order to allow tracking of loan equipment
Purchase order for a unit with an expired warranty