HP XP P9500 Storage - Manual (Page 86)

how to obtain and use the hotfix and how it will affect the system, contact
Microsoft.
• HDLM uses the Windows Installer service. Therefore, when you install
HDLM, take the following precautions:
a
.
In the Startup Type setting for the Windows Installer service, specify
Manual or Automatic.
b
.
Before installing HDLM, make sure that no other programs are using
the Windows Installer service.
If you install HDLM while the Startup Type setting for the Windows
Installer service is disabled or while another program is using the
Windows Installer service, the following message will appear and the
installation might fail:
KAPL09034-E An Internal error occurred in the HDLM Installer.
Code = -99 nnnnn
If this message appears during a new installation of HDLM:
Confirm that conditions 1 and 2 above are met, and then install HDLM
again.
If this message appears during an upgrade or re-installation of HDLM:
Confirm that conditions 1 and 2 above are met, and then re-attempt
an upgrade or re-installation of HDLM.
Be aware that even though an upgrade or re-installation of HDLM
failed, the Add/Remove Programs window might indicate that HDLM
has been installed normally.
• If you install HDLM when either of the following conditions exists, an error
might be displayed for the mirror disk in the Disk Management window of
Windows.
¢
A mirror disk volume that uses a Windows dynamic disk exists among
the HDLM management-target devices
¢
An application that uses the dmaadmin service is being executed.
This error does not affect the data on the HDLM management-target
devices. If you restart the host and then activate the disk in the Disk
Management window of Windows, this error will not appear. To prevent
this error from occurring, perform the following before installing HDLM:
¢
When a mirror disk volume that uses a dynamic disk exists among the
HDLM management-target devices
Close the management console for the disk.
¢
When the application that uses the dmaadmin service is being
executed
Stop the application that uses the dmaadmin service.
• In Windows Server 2003 (excluding IPF versions) , Windows Server 2008
(excluding IPF versions) and Windows Server 2012 , boot disk
environments that use the GUID Partition Table (GPT) are not supported.
3-18
Creating an HDLM Environment
Hitachi Dynamic Link Manager User Guide for Windows ®