HP XP P9500 Storage - Manual (Page 189)

Figure 5-3 Troubleshooting Procedure When a Program Error Occurs
The following shows the procedure for handling a program error by using the
HDLM command (dlnkmgr).
Examining the Messages
Examine the messages that are output to the host event log. If an error
occurs in an HDLM program, a message other than KAPL08xxx is output to
the event log. Examine the content of the message. Messages with error level
E (Error) or higher require corrective action.
Obtaining Program Information
Obtain the information that you need to report to your HDLM vendor or
maintenance company.
Use the DLMgetras utility for collecting HDLM error information. For details on
the DLMgetras utility and the information it collects, see The DLMgetras
Utility for Collecting HDLM Error Information on page 7-2 .
Some of the information collected by the DLMgetras utility might be cleared
when the host is restarted. Because of this, whenever an error occurs,
execute the DLMgetras utility as soon as possible.
When an error occurs in the HDLM GUI, take a screenshot at the time the
error occurred.
What To Do for the Program Error
Follow the recommended actions for messages in Chapter 8, Messages on
page 8-1 .
If the error occurs again after you thought that you had resolved the
problem, use the dlnkmgr command's view operation to check the status of
the HDLM program, and then do whatever is necessary to resolve the
Troubleshooting
5-7
Hitachi Dynamic Link Manager User Guide for Windows ®