HP StorageWorks XP Remote Web Console Software - Manual (Page 119)

LUN Configuration and Security Manager XP user guide for the XP12000/XP10000/SVS200 119
5 Troubleshooting LUN Manager
Troubleshooting
For troubleshooting information on the array, see the array’s documentation.
You are responsible for the operation and normal maintenance of the Command View XP computer or XP
Remote Web Console. The following are some guidelines for troubleshooting the Command View XP
computer or XP Remote Web Console:
• Check the cabling and LAN: Verify that both the computer and LAN cabling are firmly attached, and
the LAN is operating properly.
• Reboot the computer: Close any programs that are not responding. If necessary, reboot the computer
and restart the Command View XP Java applet program.
• Check for any general error conditions: Table 21 describes general error conditions and the
recommended resolution for each item. If you still cannot resolve an error condition, call you
HP account support representative for assistance (see ” Contacting you HP account support
representative ” on page 120 for contact information).
• Check the status lamp on the Command View XP or XP Remote Web Console main pane: If the color of
the lamp is yellow ( ) or red ( ), confirm the severity level of the DKC and DKU on the Status pane
(see the HP StorageWorks Command View XP user guide for XP Disk Arrays or the HP StorageWorks
XP Remote Web Console user guide for XP12000/XP10000/SVS200). If you cannot resolve an error
condition, contact you HP account support representative.
• Download the Command View XP or XP Remote Web Console trace files using the FD Dump Tool: If
you cannot resolve an error condition, copy the Command View XP or XP Remote Web Console
configuration information onto floppy disks using the FD Dump Tool (see the HP StorageWorks
Command View XP user guide for XP Disk Arrays or the HP StorageWorks XP Remote Web Console
user guide for XP12000/XP10000/SVS200). Contact your HP account support representative (see
” Contacting you HP account support representative ” on page 120), and give the information on the
floppy disks to the HP personnel.
Table 21 Troubleshooting LUN Manager
Error Condition Recommended Action
The program on the SVP is updated. Exit all Web browsers on the Command View XP
computer, and restart the browsers. If in doubt, exit and
restart the browsers.
The Command View XP computer experiences an error. Save the Java log file on the Command View XP
computer, and report to your HP account support
representative.
For Windows 2000, the Java log file is in the following
place:
c:\Documents and Settings\login
user ID\plugin131.trace
Restart the Command View XP computer.
A network error occurred. Restart the Command View XP computer.
Only the Exit and Refresh buttons are effective when
accessing the SVP from the Command View XP
computer.
The SVP might not be ready or might be performing
write processes from another system. Wait for a while,
and click the Refresh button.
After dragging and dropping objects to another
location or area, the scroll bar on that location is
unusable.
Close all panes, including the Storage Device List pane,
and log on to Command View XP or XP Remote Web
Console again.
A focus disappears from the edit box. Close all panes, including the Storage Device List pane,
and log on to Command View XP or XP Remote Web
Console again.