Solution 2: check the active network connection, Solution 3: check if the cables are connected – HP Photosmart C6340 All-in-One Printer User Manual
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If this did not solve the issue, try the next solution.
Solution 2: Check the active network connection
Solution: Make sure you have an active network connection.
To make sure your network connection is active
1.
If the connections are secure, turn off the power on the product, and then turn it
on again. Press the product button on the control panel to turn the product off,
and press it again to turn the product on. Also, turn off the power on your router
or hub, and then turn it on again.
2.
Check the cable connections from the product to your gateway, router, or hub to
ensure connections are secure.
3.
Make sure the product is connected to the network with a CAT-5 Ethernet cable.
Cause: You did not have an active network connection.
If this did not solve the issue, try the next solution.
Solution 3: Check if the cables are connected
Solution: Check the following cables to ensure they are connected properly:
•
Cables between the product and the hub or router
•
Cables between the hub or router and your computer
•
Cables to and from your modem or product Internet connection (if applicable)
•
Cables between the product and the hub or router
•
Cables between the hub or router and your computer
•
Cables to and from your modem or product Internet connection (if applicable)
Cause: The cables were not connected properly.
If this did not solve the issue, try the next solution.
Solution 4: Temporarily disable anti-virus or anti-spyware applications
Solution: Uninstall the product software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
product software. You can re-enable your anti-virus or anti-spyware applications after
installation is complete. If you see firewall pop-up messages, you must always accept
or allow the pop-up messages.
If the screen still appears, try uninstalling the product software, rebooting your
computer, and temporarily disable your firewall before reinstalling the product
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A firewall, anti-virus, or anti-spyware application was preventing the product
from accessing your computer.
Chapter 14
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Troubleshooting
T
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