HP Photosmart C6340 All-in-One Printer - Manual (Page 274)

Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge
Solution: Replace the indicated ink cartridge.
Check to see if your ink cartridge is still under warranty and the end of warranty date
has not been reached.
• If the end of warranty date has been reached, purchase a new ink cartridge.
• If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
“Ink cartridge warranty information” on page 303
Cause: The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The product had a problem.
Ink service capacity warning
Solution: If you are going to move or transport the product after receiving this
message, make sure you keep it upright and do not tip it on its side to avoid ink
leakage.
Printing can continue, but ink system behavior might change.
Cause: The product has nearly maximized the ink service capacity.
Ink system failure
Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then,
plug the power cord back in and turn on the product.
If you continue to receive this message, write down the error code provided in the
message on the product display, and then contact HP support. Go to:
www.hp.com/support
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