Ink cartridge problem – HP Photosmart C6340 All-in-One Printer User Manual
Page 269
Ink level warnings and indicators provide estimates for planning purposes only. When
you receive an ink alert message, consider having replacement ink cartridges
available to avoid possible printing delays.
For more information, see:
“Replace the ink cartridges” on page 123
Cause: The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Install the ink cartridges correctly
•
Solution 2: Clean the electrical contacts
•
Solution 3: Close the print carriage latch
•
Solution 4: Replace the ink cartridge
•
Solution 5: Contact HP support
Solution 1: Install the ink cartridges correctly
Solution: Make sure all of the ink cartridges are properly installed. Refer to the
following steps to resolve this error.
To make sure the ink cartridges are properly installed
1.
Make sure the product is turned on.
2.
Open the ink cartridge access door by lifting from the front right of the product,
until the door locks into place.
The print carriage moves to the center of the product.
NOTE:
Wait until the print carriage stops moving before proceeding.
Chapter 14
266
Troubleshooting
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