Solve general print problems – HP LaserJet P3005 Printer series User Manual

Page 120

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Solve general print problems

Device selects media from the wrong tray.

Cause

Solution

The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found

on the Page Setup menu within the program.

Remove any media in other trays to make the device select
from the correct tray.

For Macintosh computers, use the HP Printer Utility to change
the priority of the tray.

The configured size does not match the size of the media that
is loaded in the tray.

Through the control panel, change the configured size to
match the size of the media that is loaded in the tray.

Device does not pull paper from tray.

Cause

Solution

The tray is empty.

Load paper in the tray.

The paper guides are set incorrectly.

To set the guides correctly, see

Load media

.

For tray 2 and tray 3, make sure that the leading edge of the
paper stack is even. An uneven edge can prevent the lift plate
from rising.

Paper curls when it exits the device.

Cause

Solution

The paper curls when it exits to the top output bin.

Open the rear output bin to allow the paper to exit in a straight
path through the device.

Turn over the paper that you are printing on.

Reduce the fusing temperature to reduce the curling. (See

Print Quality submenu

)

108

Chapter 7 Problem solving

ENWW

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