HP Library and Tape Tools - Manual (Page 154)

in the logs directory. Archive the file into a compressed archive and attach the archive file to an
email.
NOTE: Customer support personnel typically provide an email address to users who are emailing
a support ticket as a result of a support call request. In this case, the user should enter the email
address exactly as provided by the support person. In the European region this will usually be
provided in the form: <xxx>@cases.brussels.hp.com where xxx is the actual assigned case number.
This associates the support case number with the support ticket, making resolution and tracking
more manageable.
Windows questions
•
How do I run L&TT from a CD-ROM or USB flash drive?
•
How do I shut down the application in the taskbar?
•
When installing L&TT for Windows, should I uninstall my previous version first?
•
How do I erase an LTO FUP tape?
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How do I configure e-mail to send support tickets?
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Does L&TT use any system resources in the background?
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How do I configure L&TT to connect to the HP website to download firmware updates?
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L&TT starts in restricted mode and most functionality is unavailable. What is happening?
•
Why does L&TT for Windows not see devices that are connected to a computer running HP-UX?
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Why does L&TT for Windows not see my USB drives?
Why can't I uninstall L&TT or install a new version?
Some users may have problems uninstalling L&TT or installing a new version after installing or
uninstalling a previous version. This is caused by remnants of program information that remain in
the Windows registry.
For L&TT 3.x, the L&TT team has created a utility to manually remove any remains from previous
installations. To obtain this utility, download and execute hp_ltt_install_support.exe from the HP
Support website. The utility completely removes any remains of previous installations quickly and
safely. Do not attempt to use this utility with L&TT 4.0 or greater.
After running this utility, rerun the latest L&TT installation package.
How do I run L&TT from a CD or USB flash drive?
It is possible to create a version of L&TT that can run directly from a CD or USB flash drive without
the need for installation or alteration of registry settings. This feature is most useful on Windows
NT and Windows 2000. On other Windows platforms, you must install WINASPI.
To create a version of L&TT that can run from a CD or USB flash drive:
1. Fully install L&TT to your computer. Also install any desired firmware files into the firmware
subdirectory.
2. Remove the logs directory from the L&TT install directory.
3. Write the contents of the L&TT install directory to the root directory of the CD or USB flash
drive. Close the CD or unmount the USB flash drive.
4. Put this CD or USB flash drive into any Windows system and run HP_LTT.exe from the root
directory.
How do I shut down the application in the taskbar?
Under certain circumstances, L&TT may not completely shut down. To completely terminate the
application:
154 Frequently asked questions