Troubleshooting third-party software, Backup failed – HP Library and Tape Tools User Manual
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Additional interactive device troubleshooting content
HP Guided Troubleshooting, also known as FireFly, is an interactive, web-based, guided
troubleshooting and reporting utility for an increasing number of HP product including HP tape
devices. Use FireFly whenever possible to troubleshoot problems with tape based devices. It contains
logically-oriented issue paths to guide you through the troubleshooting exercise in an orderly fashion
by listing the most probable causes first in the issue path flow.
To begin using FireFly, browse to
, select your product type and
answer the questions on each screen. Initially the questions will narrow your product type and
configuration, and then they will focus on the issue symptom and, hopefully, lead to root cause
and a suggested action to resolve the issue. In some cases there will be suggested links to other
support documents as well as recommendations on when and how to L&TT.
If you find symptoms and issues that aren't included in the guide, use the feedback button at the
bottom of the FireFly screen to send the information to HP. We appreciate your feedback and used
to continually update and improve the utility.
Troubleshooting third-party software
Backup failed
If a backup application reports that a backup failed and you suspect that the problem lies with the
tape device or media, follow the troubleshooting procedures outlined in
If the issue is found to be with the tape device or media, take the appropriate corrective action. If
the device is healthy and the media is good, then the issue is likely to be with another component
in the system, or with the configuration of the backup application. Refer to the documentation
shipped with the backup application to verify correct configuration.
Troubleshooting third-party software
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